Refund and Return Policy
Exchange / Replacement Terms
We only offer an exchange in the form of store credits, unfortunately, we do not offer bank refunds as of now.
Since returning a product incurs a lot of hassles & 3x logistics cost, we charge a fixed cost of. If you have received a wrong product / defective product from our side, be rest assured that the cost of pickup and delivery is borne by us.
Reverse pickup and re delivery is available at an additional fee of Rs. 95 .Reverse pickup may or may not be available due to covid restrictions in certain areas (Not all the locations have the pickup facility available). If the pickup is unavailable, you accept to selfship the parcel back to us.
Reverse pickup is usually done within 24-72 Hours. Once the pickup is done, we offer store credits within 3 working days (Once we receive your order back). The store credits are offered only if the product is returned back in the same condition as ordered, any product returned in used, washed, or in damaged condition will be returned back as it is. We are serious about garment hygiene & do not compromise by shipping used garments to any of our customers.
Clearance sales products are not eligible for any form of exchange or return. Please make sure that your product wasn’t purchased from the clearance. If your location is unavailable for pickup, we will request you to self-ship the package back to us. Make sure to send the items in an appropriately-sized parcel, preferably in the original box.
· Post the parcel with a courier of your choice.
· Please keep your shipment receipt and tracking number.
Free Size Exchange: We offer free exchanges for sizing issues. However, each order qualifies for one free exchange only.
Exchange Period: Exchanges must be initiated within 7-9 working days from the date of delivery.
Color Exchange: For color-related exchanges, a nominal fee of RS: 95 is applicable.
Exchange Process: To initiate an exchange, Whatsapp us at (909) 200 - 5854 during our working hours, from 10:30 AM to 6:00 PM. Sunday Holiday
Exchange Restrictions: Exchanges are subject to product availability and should be in their original condition with tags intact.
Shipping: Customers are responsible for return shipping costs unless the exchange is due to a manufacturing defect or error on our part.
Refunds: We do not offer refunds for exchanged items unless they are defective or damaged upon arrival.
Processing Time: Please allow 7-9 working days for the exchange process to be completed.
Communication: We will keep you updated on the status of your exchange via email or phone.
Customer Responsibility: Ensure accurate sizing and color selection before placing your order to avoid the need for exchanges.
Damaged Items: If your item arrives damaged, please contact us immediately for assistance.
Non-Exchangeable Items: Certain items, such as personalized or customized products, may not be eligible for exchange.
Policy Updates: We reserve the right to update or modify our exchange policy at any time.
Final Discretion: All exchange requests are subject to our discretion and approval.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
No 11, ingur road,
Near prattiamman kovil,
Chennimalai.
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